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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

Planning Your Visit

  • How can I get tickets to a show at Racket or other Bowery Presents shows?

    You can purchase tickets online by clicking the “BUY TICKETS” button on any show page on our site. Tickets to shows at Racket, Webster Hall, Terminal 5, Music Hall of Williamsburg, Brooklyn Steel, and Forest Hills Stadium are also sold in-person at any of our venues’ box offices, each open on show nights. Take a peek at our SHOWS to see the door times for upcoming events - the box office is typically open for approximately two hours after doors open for most events.

  • How do I get to the venue?

    Racket NYC is located in Manhattan at 431 W 16th St, New York, NY 10011. Via public transportation, get to the 14 St / 8 Av A/C/E or 18 Street 1/2/3 subway stations and walk about 5 minutes. We’re on 16th street between 9th and 10th Avenues. The city’s a grid, you can’t miss us!

  • Is there parking ?

    Racket doesn’t have a dedicated parking area, but there are paid parking garages nearby that are open to the public.

  • How do I arrange for ADA accommodations?

    Racket is fully accessible and we are happy to set aside seating for anyone that needs it. After securing your tickets, please email us at info@racketnyc.com with your request.

  • What if the show is 18+, can someone under the age of 18 enter?

    If you are under the age of 18 you may enter an 18+ show, but you MUST be accompanied by a parent or legal guardian. This does not apply for 21+ shows, where you MUST be 21 and over to enter.

  • Is the box office open?

    The Racket box office is open night of show only starting at door time. Tickets to future shows can be purchased on show nights. Tickets to Racket shows can also be purchased at the box offices at Webster Hall, Terminal 5, Music Hall of Williamsburg, Brooklyn Steel, and Forest Hills Stadium.

  • I bought a VIP package. How do I know what time to arrive?
    VIP packages are non-transferable. Check-in times and VIP experiences vary show to show. For check-in and VIP experience details, check your email 2-3 days before the show with all of the information you will need.
  • What does the venue accept as a "valid ID?"
    • U.S. Issued Driver’s License
    • U.S. Issued ID Card
    • U.S. Issued Liquor ID
    • U.S. Issued Green Card
    • U.S. Issued Military ID
    • U.S. Issued Employment Authorization Card
    • U.S. Issued Territory ID Cards (Puerto Rico, Virgin Islands, Guam, etc.)
    • U.S. Issued Passport Cards
    • Passport Book (Any Country)
    • Canadian Issued ID
    • Mexican Issued ID
  • I bought a ticket from a third party seller (Craiglist, StubHub, eBay, etc.) How do I know if it’s valid?

    Racket is unable to verify or guarantee the authenticity of tickets that were not purchased directly through an authorized sales channel (i.e. Racket NYC or Music Hall of Williamsburg box offices or AXS.com). For this reason, we do not recommend purchasing tickets from third-party resellers. If a ticket is purchased through a third-party reseller, Racket is not responsible for any fraudulent activity and will not honor invalid tickets.

Venue Questions

  • Are there seats in the venue?

    We are a general admission, standing room only venue.

  • What are my payment options in the venue?

    We accept cash, credit cards (AMEX, Visa, and Mastercard), and contactless mobile payments.

  • What time does Will Call open?

    Will Call at the Racket box office opens on event days at door time.

  • Where do I find set times for shows at Racket?

    Set times vary depending on the show and we do not have them until the day of show. Generally, the times listed on the website are door times and the show will begin 30-60 minutes after the time listed, depending on the number of acts playing. PLEASE NOTE: SET TIMES ARE SUBJECT TO CHANGE.

  • What is your bag policy?

    Small bags are allowed in the venue and are subject to search by security. Oversized bags (Bags larger than 14” x 14”, including all backpacks, briefcases, luggage, or duffle bags) are not permitted and cannot be held at coat check.

  • Do you have a coat check?

    Yes, we have coat check available seasonally on a first come, first served basis. Cash or credit. No bags.

  • What items are not permitted in the venue?
    • Weapons of any kind, including but not limited to:
      • Firearms (with or without permit)
      • Pocketknives, multi-tools, or knives of any size
      • Pepper Spray or Mace
      • Flares or Fireworks
    • Lighters
    • Oversized bags (Bags larger than 14” x 14”, including all backpacks, briefcases, luggage, or duffle bags)
    • Illegal Substances
    • Outside Food and Beverage
    • Laser Pointers / flashlights greater than 3"
    • Professional cameras (anything with a detachable lens) or flash photography, tripods, monopods, selfie-sticks, or GoPros
    • Audio or Video recording devices
    • Signs larger than 11” x 17” or any sign attached to a stick or pole
    • Balloons, permanent markers, spray paint, silly string
    • Noisemaking devices (e.g. Air Horns, drums, whistles)
    • Large or pointed umbrellas
    • Hula Hoops
    • Pets, other than service animals; not to include comfort animals
    • Any other item deemed unacceptable by management
    • Can I smoke at Racket?

      No. No. No. Did we say no? Because we meant NO. Per New York state law, there is a strict no-smoking policy inside Racket. This includes vaping.

    • Is there re-entry?

      Sorry, no. Roadrunner has a strict no re-entry policy. Once doors open for the concert and you enter the building, you must stay inside until you leave for the evening.

    • Is there a dress code?

      Shirt & shoes required! Otherwise, for concerts, there is no dress code whatsoever.

    • Other rules & policies for Racket
      • Tickets purchased in front of the venue are usually counterfeit and admittance will be denied.
      • No fliers, stickers, handbills.
      • You will be ejected for throwing ANYTHING. If you lose an item at a show, please email info@racketnyc.com the following day.
      • All bags are subject to search. No markers, spray paint, weapons (includes pocket knives and pepper spray). See above for our full list of prohibited items.
      • The majority of our shows are general admission, standing room only. Designated seating for persons with disabilities is available, and our staff is happy to facilitate. Feel free to contact us with any questions.
      • You must show proof of age by government issued photo ID and obtain a wristband to be served at the bar.
      • All Patrons will go through walk-through metal detectors, as well as a full bag check. Patrons may refuse to have their bag searched but will not be permitted entry with bag. Patrons will be directed to dispose of any items found on them that appear on the prohibited items list, and confiscated items will be discarded. There will be no storage or check area available for prohibited items.
    • How do I book a private event at Racket?

      To book a private event at Racket please fill out the form on our Rentals & Private Events page.

    • If a show is cancelled, where do I get a refund?

      If a show is canceled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through AXS. Visit AXS Help Center for more info. Please note openers are always subject to change.

    • I have a blog – do I count as press?

      Maybe, but don’t ask us. The Bowery Presents doesn’t issue press passes or photo passes. All press inquiries should be directed to the band’s publicist, label or management.

    • Can I get in for free?

      Maybe, but what are you going to do for us? Relationships are a two-way street. We are always in search of street-teamers and folks to flyer. Got something to offer? Hit us up at info@racketnyc.com.

    • Can I bring my camera?

      Photo policy varies for different artists and is usually not determined until day of show. You can bring a nonprofessional camera to most shows, and you can inquire about the photo policy at the door or email info@racketnyc.com on the day of show.

    • Can I book my band at Racket?

      The vast majority of the acts that play here select their own support acts and bring them on tour with them. We rarely have the opportunity to add other bands to the bill. But feel free to email info@bowerypresents.com with information about your band (links to music, press clips, where else they’ve played in Boston, etc) because you never know!

    • I have other questions – can you help?

      Yes! Just email info@bowerypresents.com and someone will get back to you promptly.